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Merchant guide

WisePad 3 (Bluetooth reader)

This guide is for the BBPOS WisePad™ 3 — a small Bluetooth PIN reader you use with the BaxPay Business mobile app.

Last updated:

WisePad only. Countertop S700 / S710 readers use a different setup — see Terminals & SoftPOS and S700 / S710 reader settings.

Important rules

  1. Pair only inside BaxPay Business — never in your phone’s system Bluetooth settings.
  2. Location services (GPS) and Bluetooth must be on on the phone (especially on Android).
  3. You can use the same WisePad from more than one phone (for example Android and iPhone). Pair each phone in BaxPay. Only one phone should take a payment on the reader at a time.
  4. If pairing or discovery fails and nothing else helps, use the pinhole reset below.

Order & assign

  1. In BaxPay Business (web) → Terminals → Shop, order BBPOS WisePad™ 3.
  2. When it arrives, open Terminals and assign it to a Location.
  3. Keep the setup card (BaxPay Terminal ID + activation code / QR) from the box.

WisePad is a mobile reader. It is registered with the card network when you connect over Bluetooth in BaxPay — not by typing a serial into a hardware dashboard.

First pair (new phone)

  1. Charge and power on the WisePad.
  2. On the phone: turn Bluetooth and Location on.
  3. Open BaxPay Business → select the Location → Sell.
  4. Choose WisePad / Card reader.
  5. Allow Location and Bluetooth if the app asks.
  6. Select your reader in the list (BaxPay serial / name).
  7. If a 6-digit code appears on both the phone and the WisePad, check they match → Confirm on the WisePad → Pair on the phone.
  8. If a software update starts, keep the reader powered and nearby until it finishes (battery above 50%).
  9. Present the customer’s card on the WisePad when prompted.

After the first successful connection, the reader shows as Active on your Terminals page.

Use WisePad / Card reader for this device. Card on terminal is only for S700 / S710.

To add another phone, repeat these steps on that device — you usually do not need to forget or reset the reader first.

Connection problems / factory reset

Most of the time you can open BaxPay on a second phone and pair there without resetting.

Use a reset only if discovery or connect keeps failing:

  1. Find the tiny pinhole on the side, next to the USB-C charging port (not the round power button).
  2. Insert a paperclip or SIM tool and press and hold for about 5 seconds.
  3. Release — the reader should beep and the screen should restart.
  4. If the screen asks to confirm a factory reset, choose Yes / confirm.
  5. On the phone: Settings → Bluetooth → if the WisePad (or its serial) is listed, Forget / Unpair it.
  6. Turn Bluetooth off, then on again. Do not pair the reader from those settings.
  7. Force-quit BaxPay Business, reopen it, and pair from Sell → WisePad.

Android checklist

Problems are more common on Android than on iPhone. Before scanning:

Check Why
Bluetooth on Required to find the reader
Location / GPS on (system setting, not only app permission) Required for Bluetooth reader scan
App Location + Bluetooth permissions allowed Required by the payment SDK
WisePad not listed as paired in Android Bluetooth settings System pairing blocks BaxPay
Reader charged and within a few metres Weak signal fails discovery

If discovery still fails: close BaxPay on other phones that might be using the reader, run the pinhole reset if needed, force-quit BaxPay Business, then try Sell → WisePad again.

Troubleshooting

Symptom What to try
Keeps searching, never finds the reader Power the WisePad on; move closer; confirm Location + Bluetooth are on
Error as soon as the WisePad turns on Close BaxPay on other phones; forget if listed in Android Bluetooth; pinhole reset if needed; do not pair in system Bluetooth
Connect / “busy” style errors Finish or cancel any payment on the other phone, then retry
Held power button 5s, error unchanged That only restarts power — use the pinhole by USB-C, then confirm factory reset on the screen
Update stuck / blank WisePad screen Keep powered (battery > 50%), stay on the BaxPay screen, reader nearby
Card not read after connect Wait for any update to finish; follow on-screen insert / tap / swipe hints

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